We do not ship outside of the United States or US Territories!
We do our best to have all packages shipped out of our Fulfillment center within 1-3 business days (Monday-Friday) of your payment processing successfully. The time (in addition to fulfillment time) that it takes your package to get to you depends on the shipping method you choose at checkout:
Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase.
If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped.
We offer free shipping for domestic orders over $30 and they will be sent using USPS First class shipping. If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout.
Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.
Shipping costs are non-refundable.
For other shipping related questions, refer to our FAQS.
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.
You can return most unopened, unused products within 7 days of receiving it.
We do not guarantee delivery or order quality/completion if you are using a mail forwarding service. These services are largely scams and we will not be able to reimburse you for any issues that could result from them tampering with, stealing, or losing your order!
- Email us at email@example.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address
- Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
- Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.
Exchange for Damaged or Defective Products
If you have received a damaged or defective product, please email us at firstname.lastname@example.org. We will be happy to refund or replace your purchase.
*Plain Jane will only accept returns and refunds from purchases made on Tryplainjane.com. Plain Jane will not allow returns from a purchase made in a retail store.
**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.
Delayed / Lost Packages:
Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package. You can reach UPS at 866-PICK-UPS.
For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.
If you would like insurance please use Priority Mail which does come with either $50 or $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS/UPS service issues must be directed to USPS/UPS. Plain Jane cannot resolve issues on behalf of USPS or UPS
We are not responsible for any package being stolen off your doorstep or mailbox.
Coupon Codes and Discount Codes
Coupon codes and discount codes are NOT eligible for refunds and cannot be applied retroactively once an order is placed. If a code is not valid, we apologize but assure you that we already offer some of the lowest prices for hemp and CBD.
If you wish to receive our newsletter which occasionally contains coupon codes you can sign up through the pop-up window on tryplainjane.com. Please do not email our customer service team to request codes, when codes are available they are published in the newsletter.