Shipping and Refund Policy

International Shipping:

We do not ship outside of the United States or US Territories!

 

Shipping Policy

We do our best to have all packages shipped out of our Fulfillment center within 1-3 business days (Monday-Friday) of your payment processing successfully. The time (in addition to fulfillment time) that it takes your package to get to you depends on the shipping method you choose at checkout:

USPS Mail Services

UPS Mail Services

Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase.

If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped.

We offer free shipping for domestic orders over $30 and they will be sent using USPS First class shipping. If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout.

Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.

Shipping costs are non-refundable.

For other shipping related questions, refer to our FAQS.

 

Refund Policy

We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.

You can return most unopened, unused products within 7 days of receiving it.

We do not guarantee delivery or order quality/completion if you are using a mail forwarding service. These services are largely scams and we will not be able to reimburse you for any issues that could result from them tampering with, stealing, or losing your order!

 

Return Process

  • Email us at hi@tryplainjane.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address
  • Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
  • Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.

 

Exchange for Damaged or Defective Products

If you have received a damaged or defective product, please email us at hi@tryplainjane.com. We will be happy to refund or replace your purchase.

*Plain Jane will only accept returns and refunds from purchases made on Tryplainjane.com. Plain Jane will not allow returns from a purchase made in a retail store.

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.

 

Delayed / Lost Packages:

Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package. You can reach UPS at 866-PICK-UPS.

For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.

If you would like insurance please use Priority Mail which does come with either $50 or $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS/UPS service issues must be directed to USPS/UPS. Plain Jane cannot resolve issues on behalf of USPS or UPS

We are not responsible for any package being stolen off your doorstep or mailbox.

 

Coupon Codes and Discount Codes

Coupon codes and discount codes are NOT eligible for refunds and cannot be applied retroactively once an order is placed. If a code is not valid, we apologize but assure you that we already offer some of the lowest prices for hemp and CBD.

If you wish to receive our newsletter which occasionally contains coupon codes you can sign up through the pop-up window on tryplainjane.com. Please do not email our customer service team to request codes, when codes are available they are published in the newsletter.

 

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested. 
To improve our website in order to better serve you. 
To allow us to better service you in responding to your customer service requests. 
To administer a contest, promotion, survey or other site feature. 
To quickly process your transactions. 
How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular “Malware Scanning”. We proudly use and support an active SSL certificate.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 
We use cookies to:

Help remember and process the items in the shopping cart. 
Understand and save user’s preferences for future visits. 
Keep track of advertisements. 
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. 
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies some website features will be disabled, including Webpage efficiency, however ordering capabilities are not affected.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. 
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. To review these policies please go to please go to Google Support.

We use Google AdSense Advertising on our website. As a third party vendor, Google uses cookies to serve ads on our site. Google’s use of DART cookies enable it to serve ads to our users based on their visits to websites. Users may opt out of the use of DART cookies by visiting the ads and their network privacy policies. 
We have implemented the following:

Remarketing with Google AdSense 
Google Display Network Impression Reporting 
Demographics and Interests Reporting 
We and third-party vendors, e.g. Google, use first and third-party cookies or other third-party identifiers, to compile data regarding user interactions with ad impressions and other ad service functions relating to our website. Examples of such cookies are Google Analytics and DoubleClick.

Opting Out

Users can set preferences for how Google advertises to you using Google Ad Settings page. Alternatively, you can opt out by visiting Network Advertising Initiative opt-out page or permanently using Google Analytics opt-out browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States who operates websites that collect personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected, those individuals with whom it is being shared, and to comply with this policy. For more information please visit:

Consumer Federation of California Education Foundation. 
According to CalOPPA we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above. 
Users will be notified of any privacy policy changes:

On our Privacy Policy Page 
Users are able to change their personal information:

By logging in to their account 
How does our site handle “do not track” signals?

We don’t honor “do not track” signals and do not track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don’t honor them because:

It is not compatible with Google Analytics. 
Does our site allow third party behavioral tracking?

It’s also important to note that we allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email. 
We also agree to the individual redress principle, which requires individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to: 
To be in accordance with CANSPAM and we agree to the following: 
If at any time you would like to unsubscribe from receiving future emails, you can email us at hi@plainjane.io and we will promptly remove you from ALL correspondence.